Eligibility

• You received the wrong item.
• Your item was damaged or defective upon arrival.

To be eligible, items must be unused and in original packaging. Claims must be made within 7 days of receiving your order.

Return/Exchange Process

1. Contact us at support@shine11.co with your order number and a picture of the damaged or defective product.
2. Our team will review and provide return/exchange instructions.
3. Return the item via tracked delivery or in person at our clinic.

Non-Returnable Items

• ✖ Opened or used items
• ✖ Items purchased during promotions or sales
• ✖ Returns made after 7 days of receipt