Eligibility

• You received the wrong item.
• Your item was damaged or defective upon arrival.

To be eligible, items must be unused and in their original packaging. Claims must be made within 7 days of receiving your order.

Return/Exchange Process

1. Contact us at support@shine11.co with your order number and a picture of the damaged or defective product.
2. Our team will review your request and provide return or exchange instructions.
3. Return the item via tracked delivery or in person at our clinic.

Non-Returnable Items

• ✖ Opened or used items
• ✖ Items purchased during promotions or sales
• ✖ Returns made after 7 days of receipt